Utility Billing

Mission Statement

The City of Mont Belvieu Utility Billing Department is a service-driven organization that strives to provide the best possible services for the citizens of Mont Belvieu. We are committed to building a culture of excellence where citizens get the best, and employees give the best. We will conduct city business with honesty, integrity, compassion, and fairness. Pledging our commitment to the citizens of Mont Belvieu, we will manage and protect all aspects of utility billing while complying with Utility Billing ordinances.

Online Account Benefits

Did you know that when you create an account to pay your utility bill online, you also have access to a variety of additional features? Simply log in to your account (or create a new account) to get started!

Pay Your Bill

From the "Utility Billing Home" page, you can view your account number, address, last payment amount, current balance, and make a payment. Paying online gives you three (3) payment options so you can choose one that works best for your household:

1. Pay Now
   • Make a payment right away
2. Schedule a Payment
   • Schedule a payment for a later date
3. Enroll in AutoPay
   • Automatically have your utility bill paid directly from your account of choice.

View Account Details

To view your account detail, from the "Utility Billing Home" page, click on your account number. This will bring you to the "Account Detail" page where you can see a summary of your:

• Balance Summary
• Recent Bills
• Payment Arrangments
• Contracts
• Deposits on file

See Transaction History

Interested in seeing how your bill amounts have changed over time? Visit the "Transaction History" page to view a complete run-down of your past payment history.

View Your Consumption History

Navigate to the farthest tab on the right that reads "Consumption History" to see an informative chart that details how your household is using water, along with the associate cost of your household's water usage. You can view your consumption history in nearly real-time and download your details right into a spreadsheet for easy record-keeping.

Set Up Alerts For Consumption Usage

From the "Consumption History" page, click on the "Manage Alerts" button in the top right corner of the text area to:

• Sign up for leak alerts via text message or voice call right to your cell phone.
  • The "Leak Alert" feature will notify you if your consumption indicates abnormal usage or a potential leak.
• Sign up for "Consumption Threshold Alerts" to be notified if your daily usage exceeds a certain amount

Additional Online Services

• Sign up for reminders
• Manage your email reminder settings
• Submit a Service Request
• Contact Us